Overview

Our refund and returns policy lasts 5 days. If 5 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Additional non-returnable items:

• Gift cards
• Downloadable products

To complete your return you will be required to pay for shipping + tracking. Once item is received a refund will be granted. You can ship your item back to the address you received it from. If you need assistance please send an e-mail to contact@thescalegrail.com

There are certain situations where only partial refunds may be granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 5 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@thescalegrail.com

Clearance items

Only regular priced items may be refunded. Clearance items cannot be refunded.

Exchange

We only replace items if they are defective or damaged. If you receive a defective item please send us an email at contact@thescalegrail.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping returns

To return your product, please email contact@thescalegrail.com for instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please add tracking to your shipment. We don’t guarantee that we will receive your returned item without it.

Need help?

Contact us at contact@thescalegrail.com for questions related to refunds and returns.